A student wants to enroll, but the deadline has passed. Can they still enroll?
Yes! If there is still space available they can still enroll. Please refer to the "How do I enroll" options.
Call 866-313-2577 for additional enrollment deadline information.
What is the trip “cap” and when does the waitlist get cleared?
The trip “cap” is the maximum number of travelers Global Travel Alliance can accommodate for a specific trip.
If the trip is “capped” we will start a waitlist. Once the waitlist reaches the appropriate number to allow
us to make additional reservations (this usually pertains to booking another motor coach), we will clear the
list and accept all the students that were waitlisted. Note: if your child is on the waitlist and does not
get to go on the trip they will be entitled to a full refund (including the non-refundable deposit and the Trip
Protection Plan purchase price, if applicable – late fees are never refundable).
Why am I on the wait list?
The trip has reached its “cap”.
When will I know if my child will be cleared from the waitlist?
As soon as we reach the number of travelers needed to clear the list, we will call or email each traveler and let
them know. You may also call our office for specific group questions at 866-313-2577.
If I am on the waitlist, do I still need to make payments? What if my child doesn’t get to go?
Although you are not required to make your monthly payments while on the waiting list, we highly recommend you
follow the payment schedule so that if at any time the waiting list is cleared, then you will not have several
payments to get caught up.
Are parents allowed to enroll on the trip? Does the trip cost more for adults?
Some group leaders do allow parents on their trip. Please call our office for details at 866-313-2577.
A trip does cost more for parents because of their required upgrade to a double occupancy hotel room.
I would like to be a chaperone on the trip, how do I enroll?
Chaperones are selected by the group leaders. Contact your group leader for information regarding chaperones.
In most cases, the chaperones are picked well in advance and are teachers or other staff members at the school.
How many chaperones will be with my child while traveling?
Each trip will have AT LEAST 1 adult for every 10 students. On average the adult-to-student ratio is 1 adult
for every 8 students.
Will my child ever be left alone on the trip?
No! Students will never be left alone on a trip. The smallest group that will be allowed to leave the sight
of chaperones will be groups of three. Example: While visiting the Smithsonian Museums in Washington, D.C.
students will be allowed to explore the museum in groups of three or more. If students do not follow this
policy, they will be immediately put with an adult chaperone.
If there is an emergency, how do I get a hold of my child?
Global Travel Alliance has a 24 hour emergency hotline at 866-837-7638. This is for emergencies only. Also,
please refer to your pre-trip packets where you can find additional contact information.
Is there a professional tour director with the group at all times?
Yes! Every trip will have a professional Global Travel Alliance tour director with the group for the
entire length of the trip (unless otherwise noted). They will be with the group from the moment the
group arrives until the group departs (unless otherwise noted).
Do you have 24hr-Emergency support while my child is on the trip?
Yes! Please call 866-837-7638 for emergencies only.
If my child breaks the safety rules, what are the consequences?
Safety is our number one priority. Therefore, we have strict policies in place. In most cases, the
student will be sent home IMMEDIATELY at the parents’ expense.
When should I drop off my child at the airport?
In general we recommend arriving at the airport 2 hours prior to departure. Please refer to your
parent packet for specific information for your group.
Where can I find the most up-to-date security information for flying?
Transportation Security Administration (TSA)
www.tsa.gov/traveler-information
How much luggage can my student bring?
We recommend that students pack light. Layering is a great idea because it allows the traveler to
be prepared for a variety of temperatures. Most airlines charge a baggage fee for checked bags.
Can my child check a bag? Does it cost?
We encourage the students to have carry-on approved luggage for their trip. If they choose to have
checked bags please note that almost all major air carriers have baggage fees.
Does my child need any form of legal ID to get through security?
Children under the age of 18 are not required to present a legal (or state issued) form of ID.
For the most up-to-date information on acceptable IDs and requirements visit
http://www.tsa.gov/traveler-information/acceptable-ids
Am I able to add my travelers or my own frequent flyer and/or known traveler’s information to the group reservation?
We book group air travel for our groups so adding a frequent flyer or known traveler number is not
always possible. We recommend travelers add their information at the ticket counter before departure,
or hold onto the ticket and add the frequent flyer information after the trip is completed.
Can my child receive frequent flier miles for their flight(s)?
Yes, all travelers are entitled to their miles flown. Global Travel Alliance does not earn credit
for the frequent flier miles that belong to travelers. It is up to the individual to advise the
airlines at the time of check in about their specific frequent flier miles accounts.
How does the group get around while on the trip?
In most cases, the group will be on a private deluxe passenger motor coach.
Does the group share a motor coach with another school group?
No, each group will have their own dedicated motor coach during the duration of the trip (unless
otherwise noted).
Can my child leave items on the coach while visiting a site?
Yes, all the coaches are locked up and secure. Students are encouraged to be mindful of their
personal belongings.
Are the coaches clean, comfortable, and safe?
Yes, the motor coaches we use are kept extremely clean and we ask that all travelers respect the
cleanliness of the coaches we charter. The motor coach drivers are fully trained and insured with
the proper qualifications required by law.
What are “driver’s hours”?
Driver’s hours are the legal limit that a motor coach driver is allowed to drive each day. These
hours include the prep-time (approx. 30 minutes) and the shut-down time (approx. 30 minutes). The
hour limit currently in place is 15 hours. We respect all of our drivers and will not ask them to
go over the legal limit for safe hours.
What other transportation method will my student use?
In some cases students will have the opportunity to travel by boat, train, subway, or metro rail.
All transportation methods used by Global Travel Alliance are safe and meet all of the safety
standards required by law.
Hotels & Meals
What type of hotels will my child be staying at?
We use 3 star or better hotels with a central location at our destination, unless otherwise noted.
The hotels are safe, clean, and have inner corridor room access.
Does my child get to choose their roommates?
The rooming list is created by the group leader for each trip. Please contact your group leader if
you have questions about the rooming list.
What if my child tries to sneak out at night?
Global Travel Alliance has a strict safety policy, and any violation to it may result in the traveler
being sent home immediately at the parents’ expense. Also, we hire uniformed private nighttime
security to monitor the hotel hallways at night (unless otherwise noted).
What does a typical hotel breakfast include?
Most hotel properties we use provide a continental breakfast including but not limited to 1-3 hot
items. Depending on the size of each group, they may have their own private eating/meeting room
reserved at the hotel.
What type of meals will my child eat?
Breakfast is typically at the hotel in the morning and includes many options and often 1-3 hot items.
Lunch is usually at a food court or restaurant pavilion that gives each traveler the option to pick
their food of choice. Dinners are at more sit down-group friendly restaurants.
My child has dietary/allergy concerns, can you accommodate them?
Yes, we do as much as we can to accommodate each dietary need or concern. Our vendors specialize in
student groups and do a great job of accommodating those specific needs. We also ask that you make
note of the concerns in the medical conditions box during the enrollment process.
Should I pack extra food or are the meals provided filling?
The meals provided will be more than enough for your child. However, we do allow extra snacks to be
packed for the trip.
How do I get the most up-to-date trip information?
Sign on to your account at
www.enroll.globaltravelalliance.com/login
here you will find the most up-to-date trip information. You can also call our offices at
866-313-2577.
Will I receive an updated itinerary?
Visiting your account will provide access to the most up-to-date itinerary. Also, at the “pre-trip”
meeting (usually scheduled by the group leader 3-4 weeks prior to departure) you will receive an
updated itinerary and parent packet.
What information will I have prior to sending my child on the trip?
A final trip packet will have all the updated trip information including: hotel contacts, guides
contacts, updated trip itinerary, flight information & schedules, along with other pertinent
information to your specific trip. If applicable, additional pre-trip information can be found in
your online portal account.
What should my child pack?
We suggest packing for all kinds of weather. This way you can adjust your outfit for the appropriate
conditions. Packing light and dressing in layers is always a good idea as well. Please review our
Student Travel Packing List for more information.
What type of shoes or sandals should my child bring?
We recommend wearing comfortable close-toed walking shoes. It is not uncommon for our groups to walk
over 5 miles in one day while touring. Sandals and flip-flops are not allowed while touring.
Are there dress codes while touring?
Global Travel Alliance honors the dress code for the school at which they represent. Also note that
you are representing your school, community, and state while touring. Please dress modestly and be
appropriate. Sandals and flip-flops are not allowed while touring.
How much spending money should my child bring?
Most trips with Global Travel Alliance are all inclusive, so spending money is not required. However,
many students bring $10-$20 extra per day for personal shopping (gifts, snacks, and souvenirs).
What is the best way to give my child money?
We recommend a combination of cash or pre-charged debit cards. If your child brings cash make sure
the bills are smaller ($1s, $5s, $10s, and $20s). Also note that Global Travel Alliance is not
responsible for any loss of money or personal belongings while on the trip.
Do you offer any payment plans?
Yes, our standard payment plan divides the trip price into monthly installments starting with the
initial deposit until the balance is paid in full 60-90 days prior to travel.
Are there any discounts if we sign up early?
For some trips there may be an early sign up discount. Please contact your group leader or call our
office for specific group information at 866-313-2577.
Is there a paid in full discount?
No, at this time there are no paid in full discounts offered.
Are there any fees for using the payment plan?
The payment plan is free of charge. However, if you miss a payment you will be assessed a late fee.
What are the fees for missing a payment?
Global Travel Alliance will assess a $10 late fee per installment for each missed payment.
Unfortunately, due to the payment plans and obligations to our vendors, we are unable to refund the
assessed late fee.
I have received a letter that says “Oops, you have missed a payment”, what does that mean?
This is a courtesy letter reminding you that you have missed a payment.
I have received an email that says “Cancellation is pending”, what does that mean?
This means you have missed 2 or more payments and we have not heard from you after our attempts to
contact you. Failure to pay your scheduled payments may result in cancellation from your trip.
Please call 866-313-2577 for more information.
Why are there payment deadlines? Are the payment deadlines flexible?
We have payment deadlines because our vendors require us to make timely payments. Unfortunately,
due to the obligations with our vendors, we cannot move your deadlines back.
What are the fees for sending a check?
None. Our mailing address is:
Global Travel Alliance
12750 Nicollet Ave
Suite 210
Burnsville, MN 55337
*Please send all payments to our Minnesota office.
What are the fees for returned checks?
All electronic or paper checks returned by the bank for NSF are subject to a non-refundable $35 NSF
check fee.
How do I make a payment online? Is there a fee to pay online?
Visit your account at www.globaltravelalliance.com/login and choose the “make payment” button, then
follow the steps. If you pay online via credit/debit card or a PayPal account, you will be charged
a 3% convenience fee per payment, in addition to your regular scheduled payment. This fee is not
refundable at any time, even in the event you cancel your trip and you are entitled to a full or
partial trip refund. You have the option to pay by check with no additional fee. If you have questions
along the way please call our office at 866-313-2577.
Is the deposit refundable?
No, the deposit is not refundable (unless the trip is canceled by Global Travel Alliance or your
child is on the waitlist and does not get to travel due to space restrictions).
Prior to my enrollment, can you tell me what my monthly payments will be?
Your monthly payments can be determined by dividing the trip price into the number of months until
the final payment is due.Typically the final payment is due 60-90 days prior to travel.
I have lost my online password, can I have it reset? Can I change it?
Yes – to reset or change your password, click the “forgot your password” link at
www.enroll.globaltravelalliance.com/login.
If further assistance is needed, please call our offices at
866-313-2577.
Can I view my payment history?
Yes, in your online account you can view trip updates, modify your traveler’s personal information,
email your group leader, and see your personal payment history.
I am having trouble logging into my online account. Who should I contact for assistance?
Please call 866-313-2577 or email
info@globaltravelalliance.com for assistance.
How do I cancel from the trip?
You can cancel by emailing cancel@globaltravelalliance.com
stating your covered personal reason for cancel, group name, and the travelers name. Or by mailing
the above information to:
Global Travel Alliance
12750 Nicollet Ave
Suite 210
Burnsville, MN 55337
All cancellations must be made in writing by email or regular mail to be processed.
What is the Standard Cancellation Policy?
Any cancellations initiated by Global Travel Alliance, school or church authorities, group or trip
leader, or the traveler will fall under the Standard Cancellation Policy.
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Deposits, Trip Protection Plan, late fees, and any applicable convenience fees allowed by
state law are non-refundable at any time.
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The Standard Cancellation Policy is based upon the number of days prior to departure that
the cancellation occurs. The days prior to departure are calculated based upon the original
trip departure date (“Original Date”). In the event a trip is rescheduled or delayed
(a “Reschedule”) to a later date (a “New Date”), the number of days prior to departure used
to calculate refunds shall be capped at the number of days prior to the Original Date that
notice of the Reschedule is given to travelers (the “Reschedule Cap”). Once the number of
days prior to the New Date is less than that of the Reschedule Cap, then the number of days
prior to the New Date shall be used to calculate the refund, if any. For example, if the
original departure date of the trip is May 30, 2021 and notice that the trip departure is
rescheduled to August 30, 2021 is given to travelers on March 31, 2021, then the Reschedule
Cap will be 60 days prior to departure. On July 2, the number of days prior to the New Date
shall be used to calculate the refund, which in this example will be 59 days. On July 3, the
number of days used to calculate the refund will be 58 days.
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90-61 days prior to departure, Global Travel Alliance retains 30% of the trip cost per
person (includes deposit)
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60-31 days prior to departure, Global Travel Alliance retains 50% of the trip cost per
person (includes deposit)
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30 days or fewer prior to departure, Global Travel Alliance retains 100% of the trip cost per
person (includes deposit)
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All cancellations must be in writing to our office by the dates listed in your agreement.
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We strongly recommend that you consider purchasing our Trip Protection Program (TPP). Contact
Global Travel Alliance for more information.
Cancellation procedure for the Trip Protection Plan and Standard Cancellation Policy: All
cancellations must be made in writing and received by Global Travel Alliance at:
Global Travel Alliance
12750 Nicollet Ave
Suite 210
Burnsville, MN 55337
Or by email to cancel@globaltravelalliance.com.
Cancellation requests must be received by Global Travel Alliance at least 24 hours prior to the group's
scheduled departure. All cancellation notices must have the traveler’s name, school name, complete
address and reason for cancellation. Refunds will be issued only to the name listed on the account
(the traveler). No refunds are issued for any unused services or program inclusions. The refund
process takes approximately 3 weeks. Please Note: The non-refundable deposit, Trip Protection Plan
fees, handling fees, credit/debit card convenience fees allowed by applicable state laws, fees for
returned checks, late payment and late registration fees, and merchandise are not refundable at any
time.
If I cancel my child’s enrollment, when will I receive my refund?
Once we determine you are eligible for a refund, refunds are processed within 3 weeks.
What is the Trip Protection Plan (TPP)?
The Trip Protection Program is a comprehensive travel protection that covers cancellation for covered
personal reasons prior to a trip’s departure and other unplanned expenses while traveling, such as
additional expenses incurred due to airline delays or cancellations due to weather. For a complete
description of coverage offered, please contact your travel Global Travel Alliance representative.
What is the cost to enroll in the Trip Protection Plan (TPP)?
The cost varies depending on the total package cost for your particular trip – current prices range
from $74-$299 per person.
What are the benefits of the Trip Protection Plan (TPP)?
The Trip Protection Program is a comprehensive travel protection that covers cancellation for covered
personal reasons prior to a trip’s departure and other unplanned expenses while traveling, such as
additional expenses incurred due to airline delays or cancellations due to weather. For a complete
description of coverage offered, please contact your Global Travel Alliance representative.
Is the enrollment in the Trip Protection Plan (TPP) required?
No, enrollment in the Trip Protection Plan (TPP) is not required, but it is highly recommended.
Unplanned personal events prior to a trip’s departure and unexpected weather delays while traveling
can (and do) happen to everyone.
When do I have to decide if I want to enroll in the Trip Protection Plan (TPP)?
Enrolling in the TPP typically takes place at the time of enrollment for your trip. However, should
you decide to add this valuable coverage after enrollment, you have 30 days from your enrollment
date to contact our office directly at 866-313-2577 to add the TPP to your trip. Payment for the TPP
is due at the time of enrollment in the program and is not refundable.
What happens if I cancel and my child is enrolled in the Trip Protection Plan (TPP)?
First, you will cancel your trip by contacting us in writing by email or regular mail. Once we
receive your cancellation notice, we will review your notice. We may ask for additional documentation
to validate that your reason for cancellation is covered by the TPP and is valid. Once we have
determined you are eligible for a refund, per the cancellation guidelines outlined in the TPP, we
will process your refund within 3 weeks. If you made credit card payments, those will be sent back
to the card first before mailing you a check for the refund balance.
What happens if I cancel and my child is not enrolled in the Trip Protection Plan (TPP)?
First, you will cancel your trip by contacting us in writing by email or regular mail. Once we
receive your cancellation notice, your refund, per the standard cancellation guidelines,
would be processed within 3 weeks. If you made credit card payments, those will be sent back to the card
first before mailing you a check for the refund balance.
If my child does not cancel, will I be refunded the Trip Protection Plan (TPP) cost?
No. The Trip Protection Plan fee is an extra cost to cover you in case of cancellations for covered
personal reasons prior to a trip’s departure and for additional, unplanned expenses while traveling
due to things like weather delays or lost baggage. Once the TPP fee is paid to our office, it is
completely non-refundable (unless otherwise noted).
Learn more about our Trip Protection Plan.
If my child cannot go on the trip, can the monies I paid be transferred to another traveler (friend
or family)?
Unfortunately, we are unable to transfer monies to another traveler should you decide to cancel your
spot in a trip. We would first need to process your cancellation (according to either the standard
cancellation guidelines or the Trip Protection Plan guidelines, if enrolled in the program), including
any refund(s) you may be owed. The new traveler(s) would need to enroll and pay their deposit (and
TPP cost, if chosen) separately.
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