Guide Survey

You, the guide, play a pivotal role on our team. As such, we welcome your feedback. In this optional and anonymous survey we will use your feedback to identify opportunities for improvement in Global Travel Alliance and in the student tour industry, at large. In a nutshell, we appreciate every candid answer you give so that we can be a better company for you!

To start, we’re interested in your perspective on student tour operators and the student tour industry generally.

As a guide/tour director, what are some of the principal challenges in preparing for and delivering an over-the-road, student tour?

How do you think these challenges could be alleviated?

In your experience, what are the traits of a preferred TO for guides/tour directors?

In your opinion, how might the student tour industry be improved?

Next, we’re interested in your perspective on working with us, Global Travel Alliance.

Were there any significant challenges you faced this year in preparing for and delivering Global Travel Alliance tours? If yes, do you have specific suggestions for how we could have alleviated these challenges?

Is there anything we can do better to support you as a Global Travel Alliance guide?

Is there anything specific we can do to remain or become your preferred tour operator?

Are you likely to refer us to another guide? Why or why not?

And now about compensation. Reminder, all responses are anonymous and optional.

Of the tour operators you work for…

What is your range of compensation when working for other student TOs?

What percentage (estimate) offer paid travel days*?

*A ‘travel day’ is defined by the TO requiring the guide to arrive the day prior to or depart the day following the tour.

What percentage offer positioning costs, including transportation to/from tour and lodging?

For those that pay for positioning, is that through a stipend or does the TO handle all reservations and payment? Which do you prefer?

What percentage guarantees gratuity?

For those that do guarantee gratuity, how much is guaranteed?

What is the percentage of groups that “tip” in your experience?

In your experience, what is an average gratuity for guiding a student tour?

General

Do you have additional comments not addressed in the above questions?