FAQ’s regarding COVID-19

Last updated: Wednesday, August 12, 2020, 12:15pm

Domestic Trips – Spring 2020

The safety and well being of our travelers is the highest priority for Global Travel Alliance. We are closely monitoring the changes and impact to our scheduled tours from the COVID-19 Pandemic. Below please find these resources for travelers that are impacted.

Will my trip be rescheduled or postponed?

We are working closely with your Group Leader to find the best options for all trips affected by the ongoing pandemic.

When will my rescheduled trip take place?

We are working hand in hand with our group leaders and vendors to facilitate the highest quality educational program available. The rescheduled dates and itineraries will be communicated to you as they get confirmed by the airlines, hotels, vendors, and group leaders.

Why can’t I get a full cash refund?

Planning a group trip requires making financial commitments to our vendors months in advance. Our Standard Cancellation policy takes into account those irreversible commitments. This is why we are working with our vendors in order to reschedule your trip opportunity.

Will my transferable trip voucher cover the entire cost of the rescheduled trip?

Yes. We are working with our vendors and partners in the industry to diligently provide a rescheduled trip that meets the expectations of the students, parents and chaperones, all at the same price as the trip for which you originally registered. In many cases the rescheduled trip may cost more and Global Travel Alliance will incur the additional expenses.

What if the rescheduled trip dates do not work with my schedule?

Given this unprecedented situation we are working hard to provide families with flexible solutions during the Pandemic. We understand the new trip dates may not work for you so we are making available transferable trip vouchers. With this option you will be able to use 75% of the value of your trip towards another trip with Global Travel Alliance. If you prefer not to go on another trip with Global Travel Alliance you can give or sell your transferable trip voucher to another traveler within your school district or community.

The value of the transferable trip voucher is 75% of the amount you have paid for your trip. The voucher may be redeemed anytime between now and December 31, 2022 for applicable trips traveling until December 31, 2023.

If you prefer to not go on the rescheduled trip or accept the transferable trip voucher you may always receive refunds for cancels in accordance with our Standard Cancellation Policy. The cancellation penalties will remain based on your original scheduled tour date.

My trip doesn’t travel for several weeks, will it still happen?

We are still making timely and prompt payments to our vendors for trips throughout the year. We will continue to monitor the rapidly changing situation and notify travelers accordingly. If we need to reschedule your trip you will be contacted with options and have the availability to get a transferable trip voucher.

I’m concerned about traveling later this year. How do I know when to make the decision to cancel or not?

Our team is still working tirelessly to build trips throughout 2020 and beyond. We would recommend that you consult your primary care physician for any medical questions in regards to your trip. Additionally, consider the financial impact of the Standard Cancellation Policy as it relates to your original scheduled trip date.

When will I receive any refunds I’m due?

Thank you for being patient and flexible as we work through processing refunds, it is greatly appreciated. Due to the high volume of cancellation and refund requests it is taking several weeks to process refunds. You will be notified in writing when your refund is processed.

What’s the best way to contact you?

As you can imagine, we are experiencing large volumes of calls, emails and chats. For updates about your trip or anything specific to your group we will be communicating with you as changes become available. Additionally, we will be working with your group leader to share group specific updates.

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